Terms of Service

1. Agreement to Terms

By accessing or using Sotros Infotech's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Services Description

Sotros Infotech provides performance marketing services including but not limited to:

• Paid advertising management (Meta, Google, TikTok, LinkedIn)
• Conversion rate optimization
• Lead generation systems
• Marketing analytics and attribution
• AI automation and chatbot development
• Email marketing and automation

Specific services, deliverables, and terms are outlined in individual service agreements.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Grant necessary access to accounts and platforms
• Respond to communications in a timely manner
• Make payments according to agreed terms
• Comply with platform policies (Meta, Google, etc.)
• Ensure your products/services comply with applicable laws

4. Payment Terms

Payment terms are specified in individual service agreements. General terms include:

• Invoices are due within 14 days unless otherwise specified
• Late payments may incur a 1.5% monthly interest charge
• Ad spend is billed separately and due before campaigns launch
• Retainer fees are non-refundable once work has commenced
• Setup fees are due before project initiation

5. Intellectual Property

Our Intellectual Property

All proprietary methodologies, frameworks, tools, and systems developed by Sotros Infotech remain our exclusive property. This includes but is not limited to campaign strategies, automation workflows, and analytical frameworks.

Client Intellectual Property

You retain ownership of your brand assets, content, and data. Custom creative assets developed specifically for your campaigns become your property upon full payment.

6. Confidentiality

Both parties agree to keep confidential all proprietary information shared during the engagement. This includes business strategies, financial data, customer information, and campaign performance data. Confidentiality obligations survive termination of services.

7. Performance Expectations

While we strive for exceptional results, please understand:

• Marketing results depend on many factors beyond our control
• Past performance does not guarantee future results
• Platform algorithm changes may impact campaign performance
• We do not guarantee specific revenue or ROI outcomes
• Results timelines vary based on market conditions and history

We commit to transparent reporting, continuous optimization, and strategic recommendations based on data.

8. Platform Compliance

Campaigns must comply with all advertising platform policies. We reserve the right to decline or pause campaigns that violate platform terms. You are responsible for ensuring your products, services, and claims comply with platform advertising policies and applicable laws.

9. Termination

Either party may terminate services with 30 days written notice unless otherwise specified in your agreement. Upon termination:

• All outstanding invoices become immediately due
• We will provide access handover documentation
• Campaign assets will be transferred to your accounts
• Confidentiality obligations remain in effect

10. Limitation of Liability

To the maximum extent permitted by law, Sotros Infotech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, or data. Our total liability shall not exceed the fees paid for services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Sotros Infotech from any claims, damages, or expenses arising from your violation of these terms, your content or products, or your violation of any third-party rights.

12. Dispute Resolution

Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules. The decision of the arbitrator shall be final and binding.

13. Modifications

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of modified terms.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Sotros Infotech operates, without regard to conflict of law principles.

15. Contact Information

For questions about these Terms of Service, please contact us at: